Return & Refund Policy
Return & Refund Policy
At Zynexo Mall, we prioritize your peace of mind. We are committed to providing a smooth shopping experience and resolving any issues or disputes with fairness, efficiency, and transparency.
Return Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible, items must meet the following conditions:
Be in the same condition as received
Unused, unworn, and with original tags (if applicable)
In the original packaging
Accompanied by a valid receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 support@zynexomall.com
If your return is approved:
We will provide a return shipping label (if applicable)
You will receive detailed instructions on how and where to send your package
⚠️ Important: Items returned without prior authorization will not be accepted.
Return Shipping Fees
Quality Issues (Defective, Damaged, or Incorrect Items):
Zynexo Mall will cover the return shipping costs.
Personal Preference (Change of Mind):
Customers are responsible for return shipping fees. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
Custom or personalized products
Opened or used hygiene-related items
Consumable goods (if applicable)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify:
Items must be unused and in original packaging
Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved Refunds:
Issued to your original payment method automatically
Processing Time:
Please allow up to 10 business days for processing
(Banks or card providers may take an additional 3–5 business days)
If more than 15 business days have passed since approval, please contact us at support@zynexomall.com.
Our Commitment to Resolution
We encourage you to contact us first for any concerns:
📧 support@zynexomall.com
We acknowledge all inquiries within 48 hours
We aim to provide a full resolution within 7–14 business days
Company Information
Legal Entity: WINNING TASK LIMITED
Business Address:
FLAT B, 4TH FLOOR, CHUN YEE BUILDING,
731 NATHAN ROAD, MONGKOK, KLN,
HONG KONG