FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can place an order as a guest. However, creating an account with us comes with several benefits:

Faster checkout process

Easy access to your order status and history

Receive updates on new arrivals and exclusive promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?
When you place an order using your credit card, all your information is entered on a secure SSL-encrypted page. Your data is securely transmitted to our payment provider for authorization and approval.
We do not store your credit card information on our servers.

4. ARE THERE ANY EXCHANGE RATES?
All transactions are processed in US Dollars (USD). If your credit card uses a different currency, the final charge will be based on your card issuer’s exchange rate at the time of processing.

5. HOW DO I SET MY SHIPPING ADDRESS?
Our website operates in English, so all address details must be entered using English characters, including punctuation.
If your address contains non-English characters, please replace them with the closest English equivalents.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once your order has been processed or shipped, the shipping address cannot be changed.
Please ensure you provide a correct and complete address at checkout. We recommend using a residential address rather than a temporary or vacation address.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Shipping times vary depending on the selected shipping method.
Once your order has been shipped, you will receive an email with your tracking number and tracking link.
Please note that we are not responsible for delays caused by customs in your country.

8. WHAT SHOULD I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If you believe an item is missing from your order, please contact us immediately at:
support@zynexomall.com

IF YOU STILL HAVE ANY QUESTIONS
Please feel free to contact us at:
support@zynexomall.com